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Returns Policy

We are committed to providing you with quality products and excellent customer service and we hope you will be delighted with your purchase. However, you may return any unwanted item to us within 7 days of receipt for a full refund providing the following conditions are met.

The items:-
- must be returned to us unused and in the original packaging
- must be complete and in perfect condition.

Palm Boutique shall not take responsibility for any returned goods until they are received by us, in the perfect unused condition described above, nor shall we accept responsibility for returned goods damaged in transit. We therefore, strongly advise that you ensure all products for return are properly packaged with appropriate labelling (i.e. Fragile etc.). Return goods must be returned to Palm Boutique to the returns address as advised on your invoice, using one of the Royal Mail registered services. Simply take your return package to your local Post Office, and ensure you ask for a proof of posting receipt. You may also wish to consider purchasing the enhanced insurance cover option if applicable. We regret that we cannot refund the return postage costs unless the item's is at fault.
Please note that for hygiene purposes, we have a non-refund policy for all toe rings & earrings, unless the item is faulty.

In the unlikely event that any item is faulty or damaged when received, please notify us by telephone immediately - we will refund the price paid for the item's and the reasonable cost incurred by you in returning the goods. Where an exchange is requested for faulty or damaged goods, we will be happy to send this to you free of delivery costs.

Palm Boutique shall not accept items for return where;
a) the purchase date took place more than six months ago and/or
b) the items have been damaged accidently or by misuse.

Palm Boutique
1st Floor, Unit 3
Dronfield Court
Wards Yard
S18 1NQ
(Please do not send unsolicited mail)

For our full terms & conditions, please go to our Terms & Conditions page.

For any questions not answered here, please go to our Frequently Asked Questions page.

If you need to get in touch, please go to our Contact Us page.

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